2026 CX Trends Report
Karta źródła w kategorii: CX / AI / contextual intelligence. Pełny raport pozostaje u wydawcy: Zendesk.
Podsumowanie raportu.
CX trends sample 11000+ respondents
Zendesk CX Trends 2026 is based on consumers and business leaders across many countries.
CX churn risk 85 percent
Zendesk reports that most CX leaders say one unresolved issue can be enough to lose a customer.
Personalized support expectations 81 percent
Zendesk reports that consumers want representatives to pick up where they left off.
Support friction 74 percent
Zendesk reports that many consumers get frustrated when they have to repeat information.
Personalization expectations 67 percent
Zendesk reports that many consumers expect brands to tailor support based on prior interactions.
Pełny raport u wydawcy.
ScaleX nie publikuje pełnych plików raportów za wydawców. Ta karta ma ułatwić odkrycie źródła, cytowanie metadanych i łączenie publicznie opisanych wniosków z innymi badaniami B2B.
Źródło: https://cxtrends.zendesk.com/