Adobe 2026 AI and Digital Trends Report

Karta źródła w kategorii: AI / CX / customer journeys. Pełny raport pozostaje u wydawcy: Adobe / Oxford Economics.

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Wydawca Adobe / Oxford Economics
Rok 2026
Język EN
Status Strona WWW

Podsumowanie raportu.

AI and CX research 3000 respondents

Adobe's global AI and Digital Trends research surveyed executives and customer experience practitioners.

AI and CX research 4000 respondents

Adobe's global AI and Digital Trends research also surveyed customers across major markets.

Personalization 80 percent

Adobe reports that most organizations expect customer experiences to become highly personalized and anticipatory in real time.

Omnichannel CX 72 percent

Adobe reports that most organizations expect experiences to become seamless across digital and physical touchpoints.

AI-powered CX 60 percent

Adobe reports that most organizations expect experiences to be AI-powered while still feeling human and brand-aligned.

Pełny raport u wydawcy.

ScaleX nie publikuje pełnych plików raportów za wydawców. Ta karta ma ułatwić odkrycie źródła, cytowanie metadanych i łączenie publicznie opisanych wniosków z innymi badaniami B2B.

Źródło: https://business.adobe.com/au/resources/digital-trends-report.html

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